Refund Policy

Refund Policy

Last Updated: July 5, 2026

At Reviorra, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase (such as your order confirmation or receipt) is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened or used hair care products.

  • Products with damaged or missing original packaging.

  • Gift cards.

  • Promotional or clearance items marked as final sale.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

We will review your request and, if approved, provide a replacement or a full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged.

  • The wrong item was shipped.

  • The product is defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

If your order has already been shipped, it must follow the standard return process described above.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you require an exchange, please contact our customer support team.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Business Name: Reviorra

Email: reviorrabeauty@gmail.com

Our customer support team typically responds within 1–2 business days.